If you are a Zymego customer, you can use this form to ask questions or report issues
You may include sensitive information – communication through this form is secure
If you are a patient at a clinic, you should contact Zymego's patient support. Click here to access patient support.
NOTE! Questions from patients to customer support will not be answered.
To help us assist you as efficiently as possible, please include the following in your support request:
NOTE! Questions from patients to customer support will not be answered.
To help us assist you as efficiently as possible, please include the following in your support request:
- The clinic or practice concerned
- Personal identification number (if relevant, e.g., for both parent and child)
- E-mail address to the patient, if possible, we may contact them directly to solve the problem or to ask for more information
- A clear description of what isn’t working, including which step/page you are on
- Any error messages, if the page crashes, keeps loading, or if you are being redirected
- If possible, please attach a screenshot or video showing the issue
- Personal identification number (if relevant, e.g., for both parent and child)
- E-mail address to the patient, if possible, we may contact them directly to solve the problem or to ask for more information
- A clear description of what isn’t working, including which step/page you are on
- Any error messages, if the page crashes, keeps loading, or if you are being redirected
- If possible, please attach a screenshot or video showing the issue