If you are a Zymego customer, you can use this form to ask questions or report issues
You may include sensitive information – communication through this form is secure
To help us assist you as efficiently as possible, please include the following in your support request:
- The clinic or practice concerned
- Personal identification number (if relevant, e.g., for both parent and child)
- E-mail address to the patient, if possible, we may contact them directly to solve the problem or to ask for more information
- A clear description of what isn’t working, including which step/page you are on
- Any error messages, if the page crashes, keeps loading, or if you are being redirected
- If possible, please attach a screenshot or video showing the issue
- Personal identification number (if relevant, e.g., for both parent and child)
- E-mail address to the patient, if possible, we may contact them directly to solve the problem or to ask for more information
- A clear description of what isn’t working, including which step/page you are on
- Any error messages, if the page crashes, keeps loading, or if you are being redirected
- If possible, please attach a screenshot or video showing the issue